Work Experience

Senior Technician (Electrical / Automation)

Field service engineering on mtu power systems — electrical, automation and control — with a safety-first, customer-outcome focus.

• Field service and support on mtu gensets and power-generation systems
• Electrical, automation and control diagnosis on site
• Customer-facing service with a focus on safety and uptime

Lead Engineer

Led a service team on full-cycle generator and fuel-system maintenance in Singapore.

• Led a team performing monthly, quarterly, semi-annual and annual maintenance on generators and fuel systems — day tanks, underground tanks, fuel pipes, pumps and control systems
• Ran load-bank testing on generator sets
• Troubleshot gensets on ad-hoc and emergency call-outs

Freelance Service Engineer & Technical Translator

Ran an independent practice spanning gen-set service and English→Burmese technical translation — working remotely before it became the norm.

• Freelance service engineering: gen-set maintenance to full overhaul, genuine/OEM spare parts, technical-manual outsourcing, control-panel and ATS upgrading, and troubleshooting
• English→Burmese freelance translation — Trados and Xbench power user, linguistic QA/QC-minded
• Former reseller of used laptops (all major brands) and portable power stations (ALLPOWERS)
• Negotiated and resolved all customer complaints and feedback

Service Engineer cum Assistant Manager

• Led a team of engineers in resolving customer issues
• Acted as primary point of contact for assigned accounts
• Monitored accounts for service issues and areas of improvement
• Provided training and support to customers on new products and services
• Generated reports detailing customer-service metrics and performance

Junior Engineer

• Handled all customer complaints concerning generating sets, ATSs and other electrical systems for service and spare parts
• Communicated with suppliers on technical and warranty issues
• Ran service marketing and customer follow-up
• Supported the Project, Unit Sale and Application teams from a service standpoint
• Sourced local suppliers for engine spare parts, electrical materials and installation services
• Controlled inventory for tools and spare parts
• Sourced suppliers locally and internationally for government tenders

Apprentice Technician → Technician 2

Selected 8th of 200+ candidates into a three-year Caterpillar apprenticeship, graduated rank 1, and stayed on as a permanent employee — the foundation of the whole career.

• Commissioned, maintained, repaired, troubleshot, inspected, installed and overhauled diesel and gas generating sets and related equipment — ATS, synchronizing panels, control panels and main breakers
• Participated in the installation and commissioning of the APR 102 MW Power Plant in Kyaukse
• Performed preventive maintenance on generator sets
• Problem-solved common faults on generator sets, ATSs and synchronizing panels
• Assisted senior engineers and completed practical assignments
• Studied Electrical Power Generating Systems & Components